At Global Part Supply, we want you to get the right part the first time. We ship from a nationwide network of trusted manufacturers and distributors, and we stand behind every order. If something isn’t right, here’s how returns work.
30-Day Return Window
You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted, as our distributors’ return windows will have closed.
Step 1 — Request a Return Authorization (RGA)
All returns require a Return Goods Authorization (RGA) number before you send anything back. Items shipped to us without an approved RGA cannot be processed, credited, or returned to you.
To request an RGA, email us at returns@globalpartsupply.com with your order number, the part number(s), and the reason for the return.
We’ll coordinate with the distributor that fulfilled your order and email you an RGA with return instructions, the correct return address, and any applicable terms — so you can review and approve everything before you ship.
Restocking Fees
We do not charge our own restocking fee. Our goal is always a 0% restocking fee.
However, because your items ship directly from a network of independent manufacturers and distributors, some distributors charge a restocking fee on returned, non-defective stock. When that applies, the fee is set by the originating distributor — not by Global Part Supply — and we will disclose it to you on your RGA up front. You approve the RGA, including any restocking fee, before sending the item back. No surprise charges.
Return Shipping
- Non-defective returns (ordered the wrong part, no longer needed, changed your mind): the customer is responsible for return shipping.
- Our error or a defective item: we cover return shipping in full — see below.
Defective, Damaged, or Wrong Item Shipped
If your item arrives defective or damaged, or if the wrong item was shipped, we’ll make it right at no cost to you:
- Your choice of a full refund or a free replacement
- We pay the return shipping (we’ll send a prepaid label)
- No restocking fee
Please report shipping damage or a wrong/defective item as soon as possible — within 48 hours of delivery for visible shipping damage, and within the 30-day window for defects. Photos of the item and packaging help us resolve freight and warranty claims quickly.
Condition Requirements
To be eligible for a return, items must be:
- Unused and uninstalled — parts that have been installed, wired, energized, or run cannot be returned
- In their original packaging, with all components, manuals, and accessories
- Free of damage not present at delivery
Items That May Not Be Returnable
Some items cannot be returned, or are returnable only at the distributor’s discretion. These vary by manufacturer and will be flagged on your RGA:
- Electrical and electronic components once installed or energized
- Special-order, made-to-order, or non-stock items
- Obsolete or discontinued parts
- Refrigerants and other regulated/hazardous materials
- Items missing original packaging, labeling, or components
Refunds
Once the distributor receives and inspects your returned item, your refund is issued to your original payment method, typically within 5–10 business days. Original outbound shipping charges are non-refundable except where the return is due to our error or a defective item.
Order Cancellations
You may cancel an order at any time before it ships at no charge — email us right away at support@globalpartsupply.com. Once an order has shipped, it becomes subject to this Return Policy.
Questions?
We’re here to help. Email our returns team at returns@globalpartsupply.com and we’ll get back to you as soon as we can.